Key insight
"We've recommended Titan to other dealerships."
Financial Controller, Elizabeth Savic, tells us about her experience installing Titan in their dealership and the benefits they have discovered from upgrading their dealer management system.
I cannot speak highly enough about the support team. I got that from everyone available – friendly, helpful, knowledgeable, and patient.
Highly efficient
"We don’t have the same number of old, open ROs as we did in the old system and we have noticed a drop in our open work in progress which is great."
Excellent support
"The Titan team who came out – a huge pat on the back."
Ease of change
"From our dealership point of view, the changeover was trouble-free.
Everything went smoothly, and Titan were available for all queries."
Recommended
"Yes – we’re happy with what we’ve got out of changing DMS to Titan."
Managing the change
The Titan team who came out – a pat on the back.
From our dealership point of view, it was trouble-free. Everything went smoothly, and they were all available for all queries.
Titan came up for a site scope, and had a very detailed questionnaire – it wasn’t overly difficult, as they understood how a dealership worked, so they asked the right questions.
They went back to Brisbane, then did a lot more work on general ledger predominantly for me, then letterheads etc, so it was all very smooth.
Supporting the change.
Love them – I cannot speak highly enough about the support team. I got that from everyone available – friendly, helpful, knowledgeable, and patient.
Recommending the change.
Yes – we’re happy with what we’ve got out of changing DMS to Titan. We have recommended it to others who are now with Titan as well.
Our future with Titan
I think obviously Titan will continue to enhance their product, and we’ll be the beneficiary of that.
As technology becomes more and more a part of the business, it seems that’s where the DMS needs to go.
Thanks for the feedback, Elizabeth