Four Tiers Of Support

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Software is only as good as its operator and in an industry with a high staff turnover, maintaining system expertise within your teams can be challenging.

At Titan DMS, we confront that challenge head-on with four levels of tiered support, designed to give your teams easy access to a solution specific to their individual needs.

These four levels are:
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1. Titan Knowledgebase – An extensive online library of detailed assets on each product, process, and procedure included in Titan’s standard monthly licencing. Titan Knowledgebase contains everything from training material and product guides, to popular troubleshooting and software update release notes. It is the first port of call for guidance on the Titan Dealer Management System and contains a wealth of useful information to ensure you and your team get the most out of our software. Titan customers can access the knowledgebase HERE.

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‍‍2. Our Australia-based support team – Titan experts are on hand to answer enquiries, provide issue support, and liaise with you and your teams. We have a wealth of technical and dealership experience, ensuring support not just on the products and systems within Titan but also advice tailored to your particular business and processes.

Our support team can be reached at support@titandms.com.au or call +61 (0)7 3166 9907‍

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3. Titan Academy – A guided online learning and certification platform that ensures best practices across core functions of the Titan DMS. There are over 170 self-paced, multimedia topics within the academy portal, each specifically designed to deliver expert training to users on everyday tasks and processes within Titan DMS.

See more HERE.

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‍4. Titan Coaching – Devoted coaching and issue resolution specific to your teams and your business, conducted on-site or remotely. Our expert Titan coaches can support any member of your team on best practices with the Titan DMS and how it directly relates to the products and processes you operate within your business.  This bespoke service is tailored entirely to your requirements and can be used to support your team through learning or as a resource to directly improve your set-up, data, systems, processes, or requirements.  For more information on specialist coaching, contact us HERE.

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By providing four tiers of support we believe we have a comprehensive variety of support mechanisms to ensure our customers achieve the best outcomes with the software we provide.

Best Regards

Mark

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