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A Dealer Management System (DMS) is a specialised digital platform designed to centralise and streamline the operations of dealerships and OEMs.

It acts as the backbone of dealership management, integrating key functions such as sales, service, parts, finance, customer relationship management (CRM), accounting, and financial reporting. By consolidating these processes into a single system, a DMS helps dealerships operate more efficiently, improve customer service, and supporting data-driven decisions.
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Modern DMS solutions include advanced features like real-time reporting, integration with manufacturer systems, and support for online sales channels. These tools empower dealerships to meet the evolving demands of the their market while reducing operational complexities.

Whether managing a single dealership or a network of locations, DMS is essential for maintaining seamless workflows and achieving business growth throughout various industries.

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Using an enterprise dealership management system offers numerous advantages. It automates routine tasks and has built in process structures that reduce errors and save time, meaning dealership staff spend more time focused on customer service and less on frustrating administration. Additionally, it provides valuable insights through analytics, helping dealerships make informed decisions.

Enhanced customer experience is another significant benefit, as the software allows for personalised communication and efficient service.

Selecting the right dealership software involves assessing your specific needs. Consider factors such as the size of your business (or group), budget, and required features. It's also essential to evaluate the software's user interface and customer support options.

Here are a few key elements you will want to take into account:
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• Technology: Is this software built on a modern platform that can protect my data?
• Scalability: Does this software have the functionality to grow the next phase of my business?
• Integration: Does this software offer bi-directional API connections to third party systems?
• Support: Does this software/ company have a leading support function?‍
• Flexibility: Am I going to be locked into a rigid contract and penalised with future costs?‍
• Product: Can I increase the capacity of my DMS with enterprise extensions if required?‍
• Real-time: Does this DMS give me real-time access to the reports and data I need to run my business?‍
• Cloud: Is the software cloud-based or does it require expensive on-site server investment?‍
• Workflow: How is this software going to improve the productivity of my staff?

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The cost of dealership software varies widely based on features and the size of the dealership. Ultimately the return on investment through increased efficiency and sales will dictate the value you see in a new dealer management system.

Titan DMS is a transparent, fixed monthly license fee per user and we are happy to provide dealership references to the value this provides.

Different DMS providers offer different levels of customisation.

In order to achieve consistency of process and accuracy of reporting, many workflows and automations happen within enterprise solutions to make administration more efficient and protect dealership data but customisation of your process is usually possible to some extent.
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In addition to our core DMS (which can run your entire business) Titan DMS offers a large number of product extensions that can enhance specific dealership operations for a customised experience.

Security is a critical aspect of dealership software. Reputable providers implement robust security measures, including data encryption, user authentication, and regular security updates. It's essential to choose software that prioritises data protection to safeguard sensitive customer information.

Titan DMS operates on a Microsoft and Amazon AWS platform, ensuring we benefit from enterprise partners in data protection.

Effective support for your use of dealer management software is vital for your team and your business.

Titan offers four tiers of customer support:
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• Titan Knowledgebase: A comprehensive and freely available library of best practice support for all Titan functions.
• Titan Support: An experienced team of Support Desk Consultants available to deal directly with customer enquiries.
• Titan Academy: Structured certification courses designed to ensure consistent onboarding and best practice for your team.‍
• Titan Coaching: Bespoke training sessions tailored to your business.

In order to make the most of the data your company holds and leverage the growth opportunities it presents, you'll undoubtably want to integrate other third party software over time to your database.
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To facilitate this, ensure your DMS provider offers true bi-directional API connections and understand any costs and restrictions that may be associated with these services.