Key insight
"Make the move, you won't regret it."
Company Accountant, Vicki Popely, tells us about her experience installing Titan in their dealership and the benefits they have discovered from upgrading their dealer management system.
We just seem to have more time as the system is so easy to use, allowing us to focus on other things.
Simplicity
"The ease of use to book a car in, add lines, technicians, then close and invoice is seamless." (Parts Manager)
Fast and effective
"Everything has been sped up and we now have a full picture of the accounts thanks to the drill down abilities.
We can now trust the figures the system is producing and the reporting is also excellent."
Confidence
"Given the choice, we would definitely make the same decision and install Titan again."
Supportive
"We were very happy with the ‘go-live’ weeks’ support from Titan staff and the post-"live" support has also been excellent."
Why change DMS?
We had an old legacy system that was getting on for 30 years old so it was lacking in everything that you would expect for a modern computer system.
Managing the change
Titan employees came up for the initial scoping visit and went through every department at both sites to ensure that all the relevant information was gathered to ensure a smooth changeover.
The training was delivered on-site the week before live date and it was professional, concise and it worked for us. We were very apprehensive about the transition to Titan, as I think all dealerships are. It went well – there were a few teething issues but most of these were dealt with in a timely manner.
We would definitely make the same decision and install Titan again.
How did you find Titan support?
We were very happy with the ‘go-live’ weeks’ support from Titan staff. They handled nearly all issues and queries on the day. The post ‘live’ support has also been excellent. We get the phone answered quickly and the issues are either dealt with on the phone or we are told when we will get a call back and the reason why.
Our future with Titan.
From what we have seen so far, we believe that Titan DMS will continue to make life easier for us over the coming years – and save us a lot of money.
Immediate results.
We asked Vicki for specific feedback on departments and functions, and here's what she told us:
"After the initial month of installation and accounts reconciliation, we have seen a marked improvement in all departments.
PARTS - We just seem to have more time as the system is so easy to use, allowing us to focus on other things.
SERVICE - The ease of use to book a car in, add lines, technicians, then close and invoice is seamless.
CRM - The CRM has allowed us to manage our service and MOT reminders, with full communication history telling us what we sent and to who, and we can also report on this.
SALES - Coming from an old, clunky system to Titan has just made everything we do easier.
FINANCE - Everything has been sped up and we now have a full picture of the accounts thanks to the drill-down abilities. We can now trust the figures the system is producing and the reporting is also excellent.
Thanks for the feedback, Vicki!