Workshop efficiency.

Titan Service automates processes, visualises workflows, and matches CRM campaigns with service delivery standards to increase customer experience and retention.

Titan Service
Visibility

Visibility

Clear scheduling, visualisation and reporting enables proactive management.

Upsell

Upsell

Identify upsell opportunities at each stage of the service process.

OEM integrations

OEM integrations

Integrated OEM service menus improves workflow efficiency and reduces mistakes.

Servicing with clarity.

Titan Service provides visibility of the entire service department, including technicians and job status, in a way that makes the control and monitoring of a workshop simple and insightful.

Key features to power your business.

Titan Service addresses all the requirements of the busiest departments and offers visibility and reporting that enables productive management.

Technician clocking

Technician clocking

Simple tracking for accurate productivity and efficiency reporting.

Accessing a centralised terminal, technicians can log their work within three clicks.

Whether clocking for works, breaks or even non-productive time, Titan tracks your technicians every move in one centralised location

Repair order control

Repair order control

Maximise billing performance and highlight missed revenue opportunities.

Titan DMS enhances repair order control by automating workflows and tracking progress in real-time.

This improves accuracy, reduces errors, and ensures timely completion, leading to more efficient service operations and higher profitability for the dealership.

Technician clocking

Automated accounting

Full costing and processing direct to General Ledger minimises data handling and mistakes.

Titan Service’s automated accounting function streamlines financial processes by automatically recording transactions and updating the ledger.

This reduces manual effort, minimises errors, and ensures real-time financial accuracy, improving efficiency and profitability for the dealership.

Recall notifications

Recall notifications

OEM integration alerts and enables updates on warranty recalls directly to the DMS.

Titan’s integration with manufacturers provides direct access to warranty recall updates within the DMS.

When creating or opening a repair order, Titan alerts users to any recall notice via a popup.

Users can close the notice for later action or easily add the work to the repair order with a single click.

Customer retention

Customer retention

Service CRM workflows ensure timeliness and relevance of communication and task allocation.

Titan is a comprehensive dealer management system that unites departments through a centralised database, enhancing customer journeys to boost retention and repeat business.

Its automated CRM communication tool ensures timely, relevant messages (e.g., service reminders, recall notices) and assigns follow-up tasks to staff.

Upsell opportunities

Upsell opportunities

Titan Service gives staff the opportunity to upsell at every stage of their service cycle.

Titan DMS enables upselling through integration into the service workflow.

This helps Service Advisors increase profitability while maintaining a smooth customer experience, boosting satisfaction and dealership revenue.

Manage with clarity

Titan Service addresses all the requirements of the busiest departments and offers visibility and reporting that enables productive management.

Titan DMS offers 150+ standard system reports plus the ability to create custom reports across all departments.

Receive the exact reports you need, at the moment you need them on a device that suits and to whoever you choose.

To add a visual dashboard to your data insights check out our Dealer Analytics extension.

Titan Reports

Titan Reports offers a comprehensive suite of real-time reports for the insights you need to make informed decisions.

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Titan Reports

Dealer Analytics

Dealer Analytics provides insight into key performance areas across multiple departments and dealerships in real-time.

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Dealer Analytics
A screen displaying blue and orange analytic and metric data
Dealer Analytics

Analytics dashboard.

To add a visual dashboard to your data insights, Dealer Analytics provides the same real-time access your DMS affords, whilst delivering it within an online customisable dashboard ready to view whenever you are.

Customer insights.

Real stories, real results—see why our customers believe in what we deliver.

Opening Quotation MarksClosing Quotation Marks
The team that delivered the training was great. They really fitted in with the team here and the fact they had dealership experience (rather than just software experience) was invaluable.
Darren McIlwrath
Financial Controller
BMW Sydney, NSW, Australia

Product
extensions.

Titan's core DMS offers a comprehensive solution that powers all dealership departments.

This core software can be enhanced to meet individual requirements with our range of enterprise product extensions.

Parts Barcoding

Parts Barcoding streamlines warehouse logistics to ensure the right part is available for the right customer at the right time.

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Vehicle Barcoding

Vehicle Barcoding offers a mobile solution for efficient stocking, workshop tracking, and managing your vehicle inventory.

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Dealer Parts

Dealer Parts is a trading hub that provides a complete solution for automotive manufacturers, dealers, and trade customers.

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Dealer Appraisal

Dealer Appraisal offers full information at inspection for accurate valuations and faster listing of used vehicles.

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Media Storage Plus

Media Storage Plus streamlines workflow and enhances productivity by transforming management of media files.

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Dealer Analytics

Dealer Analytics provides insight into key performance areas across multiple departments and dealerships in real-time.

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Technician Timeclock

Technician Timeclock provides a more efficient, personalised clocking experience either offsite or at the work bay.

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Titan Data Nexus

Titan Data Nexus consolidates dealership or group data needs through a secure platform for real-time business intelligence tools.

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Dealer Prospects

Dealer Prospects drives all aspects of the lead management and customer contact process on the go.

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Parts eCommerce

Parts eCommerce seamlessly connects your online sales and your parts warehouse - with just one click!

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Titan Academy

Titan Academy is a guided online learning centre that ensures your team's expertise across any functionality.

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Service Quote Approval

Service Quote Approval offers itemised quotes with supporting images, videos, and documents directly from the RO screen.

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What would you
like to do next?

Implementation process

Understand the process from enquiry to installation.

Training and support

Layered support to ensure you are in control.

Get to
know us

Meet the team and learn about our culture and values.

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