Key insight
"Increased functionality from the start."
We conducted our post-installation questionnaire with Darren McIlwrath, Financial Controller of BMW Sydney, and here’s how he rated Titan DMS and the dealerships’ experience so far with their new dealer management system.
The team that delivered the training was great. They really fitted in with the team here and the fact they had dealership experience (rather than just software experience) was invaluable.
Flexible freedom
"Titan offers a lot more flexibility and freedom in accounting.
We can set it up the way we want it, and the management console makes everything easier for department managers and anyone who is using it."
Value for money
Do you consider Titan DMS to be good value for money? Why?
"Yes, because it works".
Improved functionality
"Titan was the significantly better DMS between the two businesses, so it made sense to align on that platform."
Great team
"The Titan team could relate to our teams and roles in each department and help them individually to understand how Titan would impact their function and how to get the best results from the DMS."
What prompted you to consider changing your existing DMS provider?
We wanted to align with Hornsby BMW. Titan was the significantly better DMS between the two businesses, so it made sense to align on that platform.
How did Titan approach the initial consultation for change?
Really well. The biggest issue was getting data out of the previous supplier despite Titan pushing. I don’t have any areas of concern about the initial consultation process and don’t have any obvious areas that I could suggest for improvement.
How would you describe the training Titan delivered leading up to ‘go live’?
The team that delivered the training was great. They really fitted in with the team here and the fact they had dealership experience (rather than just software experience) was invaluable, it meant they could really understand our processes and challenges and tailor the training and implementation directly to our business.
They could relate to the teams and roles in each department and help them individually to understand how Titan would impact their function and how to get the best results from the DMS.
Go live was all fine. The team on-site at go-live was great.
Was the transition to Titan straightforward and trouble-free?
Yes. With any software change of this scale, there are going to be issues but as far as possible, this transition was trouble-free.
The main issues we faced were the data issues with our previous supplier and a stock numbers issue that we could have identified earlier if we’d all understood the impact it could have down the line.
How would you describe the support provided by Titan after ‘go live’?
All good. The Titan help section within the DMS is great, the team is using this whenever there’s a need to refresh ourselves on the process. We’ve had some support tickets in as well and no issues there as far as I know.
How soon after the Titan implementation did you notice improvement in your department/s?
Straight away! Having live reporting is key to improving our processes within the business, especially for target tracking. Our service team for example can now see how they are tracking through the day to achieve their daily goals. This has improved engagement and urgency and because they can now see the monetary goals clearly, they can target their actions to hit those goals with things like making sure ROs get closed on time.
Having transparency and everyone being able to visualise goals and progress has cleaned up our people processes and improved efficiency.
Please provide examples of improvements due to Titan in your departments.
Titan offers a lot more flexibility and freedom in accounting. We can set it up the way we want it and the management console makes everything easier for department managers and anyone who is using it. Having live visibility helps everyone perform more effectively.
Using only three words each, how would you describe the Titan DMS:
Product – Easy to use
Team – Excellent, great support.
Given what you know now, would you still have made the change to Titan DMS? Why?
Absolutely, it’s really user friendly and I just wish we’d been able to make the change sooner.
What advice would you give to those dealerships who are not on Titan DMS?
It’s a really good system and it’s been great for what we need. Would recommend.
How do you see the Titan range of products assisting you / your business in the next 5-10 years?
It will make it easier for people to do their job. There will be more accuracy in the business because the information is available at our fingertips. That’s invaluable.
Do you consider Titan DMS good value for money? Why?
Yes, because it works.
Thanks for the feedback, Darren!
I just wish we’d been able to make the change sooner.